Business Value
The Chief Information Officer’s (CIO's) business value objectives revolve around controlling costs while delivering quality customer service. The FAA spends more than $2.5 billion annually on information systems and information technology (IT) services, which represents the largest cost category in the agency’s budget after personnel salaries and benefits. Currently, the agency is acquiring, developing, and operating more than 150 IT services and information systems, which enable the FAA to carry out virtually all of its business functions. The CIO organization, together with the other lines of business and staff offices, is committed to controlling agency costs wherever possible and using resulting savings to fund other agency strategic priorities.
